CoinUp APP Passkey Setup Guide

To further enhance account security, CoinUp supports Passkeys. You can use your device’s supported authentication methods, such as Face ID, fingerprint recognition, or device screen lock verification, to verify your identity and enjoy a more convenient and secure authentication experience.

I. How to Set Up a Passkey

Please follow the steps below to set up your Passkey:

Step 1: Log in to the CoinUp APP

Open the CoinUp APP and log in to your account. Tap the icon in the upper-left corner of the home page to proceed.

Step 2: Access Security Settings

Tap your profile picture to navigate to [User Center].

Step 3: Select Passkey

Locate and tap [Passkey] on the [Security Settings] page.

Step 4: Initiate Passkey Setup

Tap [Enable Passkey] and complete the required account security verification by following the on-screen instructions.

Step 5: Complete Device Authentication

Follow the system prompts to select an authentication method supported by your device, such as:

• Face ID
• Fingerprint recognition
• Device PIN or screen lock verification

Complete the authentication process as instructed by your device.

Step 6: Confirm Successful Setup

Once authentication is complete, follow the on-screen instructions to return to the CoinUp APP and confirm that your Passkey has been successfully added.

II. Important Notes When Setting Up a Passkey

1. Ensure that your device has a screen lock, Face ID, fingerprint recognition, or another supported device authentication method enabled.
2. Keep the CoinUp APP updated to the latest version for the best user experience.
3. Complete all required security verification steps during setup. If additional verification is required, please follow the instructions displayed in the APP.
4. Keep your device and device unlock credentials secure. Do not allow unauthorized individuals to access or use your device.
5. Before changing devices, resetting your device, or changing your Apple ID or Google Account, verify whether your existing Passkey will remain accessible on your new device.

III. Frequently Asked Questions (FAQ)

Q1: What is a Passkey?

A Passkey is an authentication method based on public-key cryptography. It allows you to verify your identity using supported device authentication methods, such as biometrics or device screen lock verification, reducing reliance on traditional passwords or verification codes.

Q2: What should I do if I cannot set up a Passkey?

Please check the following:

• Ensure that your device has a screen lock or biometric authentication method enabled.
• Verify that your device’s operating system and the CoinUp APP version meet the applicable requirements.
• Check your internet connection and try setting up the Passkey again by following the on-screen instructions.
• If the issue persists, contact CoinUp Customer Support and provide the relevant error message for further investigation.

Q3: Can I still use my existing Passkey after changing phones?

Whether your existing Passkey remains available depends on how it is stored, your synchronization settings, and whether your new device supports it. Before changing devices, we recommend verifying that your existing Passkey will remain accessible and following the system instructions to configure your new device.

Q4: Will I still need other verification methods after setting up a Passkey?

Certain account operations may still require additional identity verification. The applicable requirements are subject to the instructions displayed in the CoinUp APP and the platform’s security policies.

Q5: Does setting up a Passkey guarantee complete account security?

A Passkey helps enhance authentication security but cannot eliminate all account security risks. Never share your verification codes, passwords, or device unlock credentials with others, and access the platform only through official CoinUp channels.

If you encounter any issues during setup, please contact CoinUp Customer Support for assistance.