System Updates

Dear CoinUp Users,

We are pleased to announce that the latest version of the CoinUp.io App (Version 4.5.2.3, Build 757) has been officially released on the App Store.

🆕 Update Highlights

• Fixed the login error prompt issue

• Improved overall performance and stability

⚠️ Important Reminder:
We strongly recommend all users to update to the latest version to ensure smooth usage and prevent potential login or startup issues.

If you experience installation issues with the online update, please download the latest version directly from the official website:
👉 https://download.coinup.tw/en_US/h5-downloads

Thank you for your continued trust and support.

🔗 Official Links
📱 Download App: https://download.coinup.tw/en_US/h5-downloads
🌐 Official Website: https://www.coinup.io/en_US/
🐦 Twitter (English): https://twitter.com/CoinUpOfficials
🐦 Twitter (Chinese): https://twitter.com/COINUPZH
💬 Telegram (English): https://t.me/coinupglobal
💬 Telegram (Chinese): https://t.me/coinup_zh
📩 Email: support@coinup.io

CoinUp.io — The world’s leading one-stop crypto derivatives trading platform.

Trade safer, faster, and more stably.

Dear Users,

We are pleased to inform you that the CoinUp platform has successfully completed the optimization and maintenance of our app network servers.
To enjoy a faster and more stable connection experience, please manually switch your current network line to “network-02” in the app.

📍 How to switch:
Open the CoinUp App → Tap the three lines (☰) in the top-left corner → Tap your ID → Go to Preferences → Route Switch → Select “network-02.” If the “network-02” option does not appear, please try closing and restarting the app.

If your network-02 latency (Ms) remains above 1000, or if you encounter any other connection issues, please contact our online customer support and provide a screenshot of your network status. Our technical team will promptly investigate and resolve the issue.

We sincerely appreciate your continued understanding and support.
CoinUp.io will keep improving its platform to provide you with a smoother, faster, and more reliable trading experience.

🖥 Official Website: https://www.coinup.io/
📱 Latest App Download: https://download.coinup.tw/en_US/h5-downloads

For any questions or assistance, please feel free to contact our online customer service.

🔗 Official Links
📱 Download App: https://download.coinup.tw/en_US/h5-downloads
🌐 Official Website: https://www.coinup.io/zh_CN/
🐦 Twitter (English): https://twitter.com/CoinUpOfficials
🐦 Twitter (Chinese): https://twitter.com/COINUPZH
💬 Telegram (English): https://t.me/coinupglobal
💬 Telegram (Chinese): https://t.me/coinup_zh
📩 Email: support@coinup.io

CoinUp.io — The world’s leading one-stop crypto derivatives trading platform.

Trade safer, faster, and more stably.

If you encounter “Account does not exist” when logging into the new CoinUp.io App, please try the following steps:

1. Tap the menu icon (three horizontal lines) in the top left corner

2) Go to the “Settings” page

3) Scroll to the bottom and tap “Network Switch”

4) After selecting the desired network, close the entire App and reopen it

5) Log in to your account again

Dear Users,

To further enhance the platform’s risk control capabilities, verification efficiency, and overall account security, we have completed the upgrade of our KYC verification system. The new verification system is now officially live.

This upgrade provides users with a more efficient, secure, and streamlined identity verification experience.

I. Upgrade Details

✅ Optimized KYC verification process
✅ Improved verification efficiency and processing speed
✅ Strengthened identity authentication and risk control mechanisms
✅ Enhanced overall account security

II. Updated KYC Verification Process

Effective from the date of this announcement, all users are required to complete identity verification through the upgraded KYC process.

The verification steps are as follows:

1️⃣ Upload clear photos of the front and back of your government-issued ID
2️⃣ Upload a selfie as instructed on the verification page

The system will automatically perform facial recognition and identity matching based on the uploaded selfie. Once approved, the identity verification will be completed.

Please note:

• ID photos must be clear, complete, and free of glare or obstruction

• The selfie must be taken by the account holder, with a clearly visible face

• Please ensure adequate lighting during the verification process

• Do not use beauty filters, effects, or any image editing tools
   

Important Notice (Re-verification Required)

To ensure all account information complies with the latest security and compliance standards:

👉 Users who have previously completed KYC verification are required to complete the verification process again.

Please log in to your account and complete the verification as soon as possible to avoid any potential impact on normal account usage.
 

If you encounter any issues during the verification process, please contact our official customer support or submit a support ticket.

Thank you for your understanding and continued support.
We will continue to enhance our products and services to provide a safer, more stable, and efficient trading environment.

CoinUp Team
February 24, 2026

Dear Users,

CoinUp.io has always been committed to providing a safer, more stable, and higher-quality digital asset service experience to users worldwide. To further enhance product performance and improve user experience, we are currently conducting system maintenance and feature upgrades on the latest version of the CoinUp.io App.

During this period, the CoinUp.io App has been temporarily removed from the App Store. Please rest assured that this maintenance only concerns app optimization and the review process. Your account information and asset security will not be affected in any way.

🔧 Maintenance Notice:

1. The CoinUp.io App cannot be downloaded or updated from the App Store at this time.

2. Users who already have the app installed may experience temporary instability in some features.

3. Our technical team is working diligently to optimize and ensure that the updated version delivers a smoother and more secure experience.

Once maintenance is completed, the CoinUp.io App will be re-listed on the App Store. We will announce the latest updates via our official announcement channels.

Update Highlights:
• Added event registration entry
• Added deposit entrance on homepage and mini-app page, directly linking to QuickPay
• Optimized QuickPay purchase process

CoinUp.io always puts users first and continuously strives to improve our technology and services. We sincerely apologize for any inconvenience caused and thank you for your continued trust and support. Please stay tuned — the upcoming version of the CoinUp.io App will offer a significantly improved digital asset trading and management experience.

🔗 Official Links
📱 Download App: https://download.coinup.tw/en_US/h5-downloads
🌐 Official Website: https://www.coinup.io/zh_CN/
🐦 Twitter (English): https://twitter.com/CoinUpOfficials
🐦 Twitter (Chinese): https://twitter.com/COINUPZH
💬 Telegram (English): https://t.me/coinupglobal
💬 Telegram (Chinese): https://t.me/coinup_zh
📩 Email: support@coinup.io

CoinUp.io — The world’s leading one-stop crypto derivatives trading platform.

Trade safer, faster, and more stably.

Dear CoinUp Users,

To support the upcoming ADA (Cardano-Byron) network wallet upgrade and ensure the security and stability of your on-chain transactions, CoinUp will temporarily suspend ADA (Cardano-Byron) deposits and withdrawals.

🔧 Suspension Details

• Affected Services: ADA (Cardano-Byron) deposits and withdrawals

• Effective Time: Immediately

• Resumption Time: To be announced after the upgrade is completed

During this period, your assets on the platform remain safe and unaffected. We will closely monitor the upgrade progress and restore the services as soon as the network becomes stable.

If you have any questions or require assistance, please feel free to contact our online customer support.

Thank you for your understanding and continued support!

CoinUp Community
Twitter (English): https://twitter.com/CoinUpOfficials
Twitter (Chinese): https://twitter.com/COINUPZH
Telegram (English): https://t.me/coinupglobal
Telegram (Chinese): https://t.me/coinup_zh
Download the App: https://download.coinup.io/
Email: support@coinup.io
Official Website: https://www.coinup.io/zh_CN/

CoinUp.io – The world’s leading one-stop crypto derivatives trading platform, offering safer, faster, and more stable trading.

The platform anticipates suspending deposit and withdrawal services for the Ethereum, Arbitrum One, Optimism, and Base Protocol networks at 05:30:00 (UTC+8) on December 4, 2025, to support the Ethereum mainnet upgrade. The resumption time will be announced separately.

We apologize for any inconvenience this may cause. For any questions, please contact our online customer service; we are happy to assist you!

Customer Service Team 
November 20, 2025



CoinUp Community
Twitter (English): https://twitter.com/CoinUpOfficials
Twitter (Chinese): https://twitter.com/COINUPZH
Telegram (English): https://t.me/coinupglobal
Telegram (Chinese): https://t.me/coinup_zh
Download the App: https://download.coinup.io/
Email: support@coinup.io
Official Website: https://www.coinup.io/zh_CN/

CoinUp.io – The world’s leading one-stop crypto derivatives trading platform, offering safer, faster, and more stable trading.

Dear Users,

The CoinUp Android app has officially released its latest version on October 13, 2025:
Version 6.0.2 (Mandatory Update)

This update focuses on enhancing fund security, account management, and overall user experience. We strongly recommend upgrading to ensure a smoother and more stable trading experience.

🔧 What’s New in This Update

1️⃣ Added fund password settings
2️⃣ Optimized capital account interface
3️⃣ Improved asset return display on the homepage
4️⃣ Enhanced withdrawal process and security verification
5️⃣ Fixed known issues and improved performance stability

⚠️ Important Notice for Android Users

Huawei Devices
Currently, Huawei users cannot update via the app store.
A dedicated installation package will be provided soon—please stay tuned for official instructions.

Google Play Store
The latest version is not yet available on Google Play.
For now, please update via APK manual installation.

⬇️ If you cannot update online, please download manually from the official link below:
https://download.coinup.tw/en_US/h5-downloads

🍎 iOS Version Update Notice

The iOS version is also being updated.
As the new version is under review and adaptation, the previous version is temporarily unavailable on the App Store.

Once the new version is approved and released, we will announce it immediately through the Announcement Center.
Please stay tuned for updates to avoid missing the latest release.

💡 Friendly Reminder

• Always download the installation package only from official sources to ensure account security.

• For safety, you may back up important data before installation.

Thank you for your continued trust and support in CoinUp.
We remain committed to delivering a safer, faster, and more professional digital asset trading experience.
If you have any questions, please do not hesitate to contact our support team.

🔗 Official Links

📱 Download App: https://download.coinup.tw/en_US/h5-downloads
🌐 Website: https://www.coinup.io/en_US/
🐦 Twitter (EN): https://twitter.com/CoinUpOfficials
🐦 Twitter (CN): https://twitter.com/COINUPZH
💬 Telegram (EN): https://t.me/coinupglobal
💬 Telegram (CN): https://t.me/coinup_zh
📩 Support Email: support@coinup.io

CoinUp.io - Global Leading One-Stop Crypto Derivatives Trading Platform
Trade Safer · Faster · More Stable

Dear Users,

At CoinUp.io, we are committed to providing a safe, stable, and high-quality digital asset trading environment for our global community. To further enhance platform stability and user experience, we have recently carried out system-level maintenance and optimization on our deposit and withdrawal services.

The current progress is as follows:

• Deposit services have been fully restored. Users can now deposit digital assets without any issues;
• Withdrawal services are still under maintenance. At this time, users may submit withdrawal requests normally, but processing speed will be slower than usual.

✨ Key points of this maintenance:

• Improved deposit processing efficiency to ensure faster and more reliable fund settlement;
• Ongoing optimization of the withdrawal module to enhance blockchain interaction stability and further strengthen risk control and security mechanisms.

🔔 Important Reminder:
We highly value your feedback and the security of your funds. If you encounter any issues during deposits or withdrawals, please contact the CoinUp.io online support team, and we will assist you promptly.

We sincerely appreciate your understanding and support during this maintenance period. CoinUp.io will continue to put users at the center of everything we do, constantly improving our products and services to provide a more efficient, secure, and reliable digital asset trading experience.

🔗 Official Links
📱 Download App: https://download.coinup.tw/en_US/h5-downloads
🌐 Official Website: https://www.coinup.io/zh_CN/
🐦 Twitter (English): https://twitter.com/CoinUpOfficials
🐦 Twitter (Chinese): https://twitter.com/COINUPZH
💬 Telegram (English): https://t.me/coinupglobal
💬 Telegram (Chinese): https://t.me/coinup_zh
📩 Email: support@coinup.io

CoinUp.io — The world’s leading one-stop crypto derivatives trading platform.
Trade safer, faster, and more stably.

Dear Users,

Some users may experience occasional system issues when using the CoinUp.io App. These are mainly caused by temporary server-side problems, and our technical team is already working on a fix.

In the meantime, to ensure smooth access to trading and asset management, we recommend using the CoinUp.io official web platform:
🌐 https://www.coinup.io

⚠️ The web version is fully functional, secure, and stable — allowing you to log in, deposit, withdraw, and trade without interruption.

We sincerely apologize for any inconvenience this may cause 🙏. CoinUp.io is committed to providing a safer and more reliable trading experience, and we will keep you updated once the issue is fully resolved.

Since the project's inception, we have consistently upheld the philosophy of "Technology as the Foundation, Community as the Core," dedicating ourselves to building a high-performance and highly transparent public chain infrastructure. After multiple rounds of rigorous testing and optimization, we are thrilled to announce that the CP Chain Mainnet is now officially live!

Official Launch

We are proud to announce that the CP Chain Mainnet has officially launched. We sincerely invite all users to visit our official website to begin your journey of exploring our ecosystem.

Official Website: https://cpchain.com/

Notice on the Opening of Deposit & Withdrawal Services

We are also announcing that the deposit and withdrawal functions for CP Chain's native token will officially open at the following time:

Opening Time: July 30, 2025, at 3:00 PM (Beijing Time, GMT+8)

Core Technical Highlights

• High-Performance Consensus: We employ the CPoS (CP Chain Proof-of-Stake) consensus mechanism, achieving a 1-second block time and transaction finality within 2 seconds.
• High Throughput: Through our parallel processing engine, the network can handle over 1,000 TPS (Transactions Per Second).
• EVM Equivalence: CP Chain is fully compatible with the Ethereum Virtual Machine (EVM), allowing developers to use familiar tools like MetaMask, Hardhat, and Foundry to deploy applications.

Acknowledgements and Future Outlook

The mainnet launch is a key milestone in the development of the CP Chain ecosystem, made possible by the contributions of our global developers and community members. In the future, we will continue to iterate around "Scalability" and "User Empowerment," working together to build a new paradigm for decentralized applications.

We are thrilled to announce the Initial Exchange Offering (IEO) of our native platform token, CP, on the CoinUp Launchpad. This marks a significant milestone in our journey, and we invite you to be a part of it.

1. Basic Information

• Token Name: CP
• IEO Price: 0.03 USDT per CP
• IEO Total Supply: 30,000,000 CP (representing 3% of the total supply)
• CP IEO Valuation: 30,000,000 USDT
• Token Release Mechanism: All tokens will be fully released and circulated on the day of distribution.

2. IEO Timeline (UTC+8)

• Subscription Period: Starts at 14:00 on July 10, 2025, and ends at 14:00 on July 11, 2025.
• Distribution of Results: 13:00 on July 12, 2025.
• CP Trading Live: Trading will commence at 15:00 on July 12, 2025.

3. Subscription Rules

• Eligibility: To participate, users must complete Know Your Customer (KYC) verification and click the "Subscribe" button on the Launchpad interface during the subscription period.
• Allocation & Distribution:
  • Upon subscription, the corresponding amount of USDT from your account will be temporarily locked.
  • CP tokens will be distributed on a pro-rata basis, calculated according to the individual's subscription amount relative to the total subscription amount from all participants.
  • After the distribution is finalized, USDT for the successful portion of your subscription will be deducted, and the allocated CP will be transferred to your spot account. Any remaining USDT from an unsuccessful portion of the subscription will be unlocked and returned to your spot account.

4. Important Notes

• CoinUp.io reserves the right of final interpretation for this event.
• For any questions, please contact our official customer support team.

5. Risk Warning

• The price of digital assets is subject to high volatility. We urge all participants to conduct their own risk assessment and make informed investment decisions.

Thank you for your continued support.

The CoinUp.io Team

Dear CoinUp.io Users,

Since the announcement of the CP Chain node mining launch on CoinUp.io, we have received unprecedented enthusiasm and support from our community. Due to the overwhelming number of participants, the process of compiling community UIDs has not yet been completed. To ensure the rights and interests of every supporter are fully protected and to provide a fair and just mining environment, we have decided to adjust the original launch schedule after careful consideration.

We sincerely apologize for any inconvenience this may cause and thank you for your understanding and patience. The updated schedule is as follows:

1. Initial Mining Launch Time

The launch time for the first mining event of the CP Chain node hashrate mining will be rescheduled to 20:00 (UTC+8) on July 7, 2025. We invite all current and prospective participants to be online at that time to begin your mining journey.

2. IEO Genesis Round (Universal Participation)

We plan to hold the IEO event at 14:00 (UTC+8) on July 10, 2025. This event will be conducted in a "Universal Participation" format, where all participating users will have the opportunity to subscribe and purchase CP Coin at the genesis price of $0.03 USDT! This is an unmissable opportunity. Please stay tuned for subsequent announcements regarding specific subscription rules and quotas.

3. Spot Trading Launch

Spot trading for CP Coin will officially go live on the CoinUp.io trading platform at 15:00 (UTC+8) on July 12, 2025. At that time, users will be able to freely buy and sell CP Coin.

Once again, we thank you for your attention and support for CoinUp.io and CP Chain. We believe that thorough preparation will bring you a more stable and high-quality mining and trading experience.

Should you have any questions, please do not hesitate to contact us through our official customer support channels.

Best regards,

The CoinUp.io Team July 5, 2025

Dear Users,

CoinUp.io will undergo a scheduled system upgrade and maintenance starting from October 3, 2025, 00:00 (UTC+8). To ensure the security of user assets, certain functions will be temporarily suspended during the maintenance period. The upgrade is expected to last approximately 12 hours ⏳ (actual completion time may vary).

1️⃣ Affected Services
During the maintenance period, the following functions will be temporarily unavailable:

• 🔒 User login and registration

• 💰 Account deposits, withdrawals, and transfers

• 📈 Spot and futures trading (including order placement, order cancellation, closing positions, take-profit and stop-loss)

• 💹 Wealth management services

2️⃣ Risk Reminder

• ⚠️ The platform will not automatically close or liquidate positions during the system maintenance.

• 🔍 To avoid potential risks caused by price fluctuations, we strongly recommend reviewing your margin balance and risk ratio before the maintenance. If you have ongoing futures positions, please manage your positions carefully in advance to prevent any impact due to system unavailability.

3️⃣ Additional Notes

• 🕒 Maintenance duration may be adjusted based on actual progress.

• 📢 You can follow the latest updates via the CoinUp.io official announcements, Telegram channels, or customer support.

• ✅ Once the upgrade is completed, users will be notified immediately to ensure the security of assets and trading experience.

• 🔔 Important Notice

• This is a mandatory update. Older versions will no longer be supported. Please make sure to reinstall the app or update when prompted in the old version.

• Before updating, ensure your account information and assets are secure to avoid any operation delays.

• The latest version brings a brand-new interface, improved trading experience, and additional features.

• If you encounter any issues, please contact our customer support for assistance.

We apologize for any inconvenience caused and thank you for your understanding and continued support. 🙏

Download the Latest CoinUp.io App

For Android Users:

1. Open your browser and visit the official CoinUp.io download page:

2. Download the latest APK file to your phone.

3. If your phone prompts “Installation from unknown sources blocked,” go to Settings → Security/Privacy → Allow installation from unknown sources.

4. Tap the downloaded APK and follow the instructions to install the app.

For iOS Users:

1. Open the App Store.

2. Search for CoinUp.io and find the official app.

3. Tap Get / Download and wait for the installation to complete.

🔗 Official Links
📱 Download App: https://download.coinup.io/
🌐 Official Website: https://www.coinup.io/zh_CN/
🐦 Twitter (English): https://twitter.com/CoinUpOfficials
🐦 Twitter (Chinese): https://twitter.com/COINUPZH
💬 Telegram (English): https://t.me/coinupglobal
💬 Telegram (Chinese): https://t.me/coinup_zh
📩 Email: support@coinup.io

CoinUp.io — The world’s leading one-stop crypto derivatives trading platform.

Trade safer, faster, and more stably.