📢 CoinUp Announcement on the Completion of KYC Verification System Upgrade

Dear Users,

To further enhance the platform’s risk control capabilities, verification efficiency, and overall account security, we have completed the upgrade of our KYC verification system. The new verification system is now officially live.

This upgrade provides users with a more efficient, secure, and streamlined identity verification experience.

I. Upgrade Details

✅ Optimized KYC verification process
✅ Improved verification efficiency and processing speed
✅ Strengthened identity authentication and risk control mechanisms
✅ Enhanced overall account security

II. Updated KYC Verification Process

Effective from the date of this announcement, all users are required to complete identity verification through the upgraded KYC process.

The verification steps are as follows:

1️⃣ Upload clear photos of the front and back of your government-issued ID
2️⃣ Upload a selfie as instructed on the verification page

The system will automatically perform facial recognition and identity matching based on the uploaded selfie. Once approved, the identity verification will be completed.

Please note:

• ID photos must be clear, complete, and free of glare or obstruction

• The selfie must be taken by the account holder, with a clearly visible face

• Please ensure adequate lighting during the verification process

• Do not use beauty filters, effects, or any image editing tools
   

Important Notice (Re-verification Required)

To ensure all account information complies with the latest security and compliance standards:

👉 Users who have previously completed KYC verification are required to complete the verification process again.

Please log in to your account and complete the verification as soon as possible to avoid any potential impact on normal account usage.
 

If you encounter any issues during the verification process, please contact our official customer support or submit a support ticket.

Thank you for your understanding and continued support.
We will continue to enhance our products and services to provide a safer, more stable, and efficient trading environment.

CoinUp Team
February 24, 2026