Need instant assistance? CoinUp.io offers 24/7 online customer support — no matter when or where, our support team is always ready to help you via the App or official website.
🎧 How to Contact 24/7 Online Support
Option 1: Contact via App
1️⃣ Open the CoinUp.io App.
2️⃣ Tap the [Online Support / Support] button at the top right corner of the screen.
3️⃣ Enter your question or issue description, then submit — you’ll be automatically connected to a support agent.
💡 Tip: Please provide as much information as possible (such as your UID, screenshots, and timestamps) so our support team can assist you more efficiently.
Option 2: Contact via Official Website
1️⃣ Visit the official website:
🔗 https://www.marketketweb.com/en_US/market
2️⃣ On the webpage, click the 💬 Chat Icon located in the bottom-right corner to start a live chat with our customer service team.
3️⃣ Fill in your inquiry: briefly describe the issue you’re experiencing. Once submitted, the system will automatically connect you to an available support representative.
💡 Friendly Reminder: To help our team resolve your issue faster, please include complete details (e.g. UID, screenshots, date/time, and device type).
Option 3: Contact via Email
If you are unable to reach the online support at the moment, you can also contact us via email:
📩 support@coinup.io
Please include the following information in your email so we can process your request promptly:
Your registered email address or UID
A detailed description of your issue
Any relevant screenshots or supporting materials (if applicable)
Option 4: Submit an Inquiry Form
1️⃣ Go to the feedback submission page:
🔗 https://www.marketketweb.com/en_US/questions/init
2️⃣ Fill in the required details:
👉 Select the issue category — Choose the most relevant category such as Account Issues, Deposit/Withdrawal, Security Verification, or Trading Related to help us direct your inquiry to the right support team.
👉 Describe your issue — Provide as much detail as possible (e.g. time of occurrence, error messages, order ID, etc.).
👉 Upload attachments (if any) — Include any screenshots, transaction records, or error pages to help our team investigate your issue efficiently.
🔒 Important Notice
Please only contact customer support via official CoinUp.io channels to avoid scams.
Official support staff will never ask for your password or verification codes under any circumstances.
If you suspect that you have encountered a fake customer service representative, please report and verify it immediately through the official online support channel.
🔗 Official Links
📱 Download App: https://download.coinup.tw/en_US/h5-downloads
🌐 Website: https://www.coinup.io/en_US/
🐦 Twitter (EN): https://twitter.com/CoinUpOfficials
🐦 Twitter (CN): https://twitter.com/COINUPZH
💬 Telegram (EN): https://t.me/coinupglobal
💬 Telegram (CN): https://t.me/coinup_zh
📩 Support Email: support@coinup.io
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