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Feature Introduction

To help users better understand platform features and improve overall user experience, CoinUp has officially launched the User Tutorial Center.

The Tutorial Center provides centralized access to step-by-step guides for core platform features, allowing users to learn and operate directly within the App—without leaving the platform.

What Is the User Tutorial Center?

The User Tutorial Center is an in-app guidance module that brings together tutorials for key platform functions, including but not limited to:

• Trading feature guides

• Asset and withdrawal instructions

• Product usage tutorials

• Common questions and solutions

All tutorials are displayed through an in-app embedded view, enabling users to quickly access learning resources at any time.

Key Benefits

✔ Centralized access to all tutorials
✔ Learn without leaving the App
✔ Real-time updates without App version changes
✔ Suitable for both new and advanced users

How to Access the Tutorial Center

📱 In-App Entry

1. Open the CoinUp App

2. Enter the Mini Program

3. Tap “User Tutorial”

4. Browse the full list of available tutorials

How to Use the Tutorial Center

Once inside the Tutorial Center, users will see a list of available tutorials:

• Tutorials are displayed by category

• Tap any tutorial to view detailed instructions

• The tutorial list is dynamically updated based on platform changes

Viewing Tutorial Content

• Selecting a tutorial opens the content within an embedded in-app page

• Tutorials support standard scrolling and navigation

• Users can return to the tutorial list at any time

Customer Support Entry

A “Contact Customer Support” entry is available at the top of the Tutorial Center.

If you need further assistance after reviewing a tutorial, you may contact our online support team directly from within the App.

Tutorial Content Maintenance

• All tutorial content is maintained by the CoinUp Customer Support team

• Tutorials may be updated, added, or removed based on product changes

• The content displayed in the App always reflects the latest version

📌 Tutorial content is not stored locally in the App to ensure accuracy and real-time updates.

Common Notes

Why is a tutorial no longer visible?
Some tutorials may be temporarily removed due to product updates or adjustments.

What if a tutorial fails to load?
Please check your network connection and try again. If the issue persists, contact Customer Support.

Will tutorials continue to be updated?
Yes. The platform will continuously improve and expand tutorial content.

Important Reminder

• Tutorials are provided for guidance purposes only

• Actual features and rules are subject to the latest App version

• Please contact Customer Support if you encounter any issues

Need instant assistance? CoinUp.io offers 24/7 online customer support — no matter when or where, our support team is always ready to help you via the App or official website.

🎧 How to Contact 24/7 Online Support

Option 1: Contact via App

1️⃣ Open the CoinUp.io App.
2️⃣ Tap the [Online Support / Support] button at the top right corner of the screen.

3️⃣ Enter your question or issue description, then submit — you’ll be automatically connected to a support agent.

💡 Tip: Please provide as much information as possible (such as your UID, screenshots, and timestamps) so our support team can assist you more efficiently.

Option 2: Contact via Official Website

1️⃣ Visit the official website:
🔗 https://www.marketketweb.com/en_US/market

2️⃣ On the webpage, click the 💬 Chat Icon located in the bottom-right corner to start a live chat with our customer service team.

3️⃣ Fill in your inquiry: briefly describe the issue you’re experiencing. Once submitted, the system will automatically connect you to an available support representative.

💡 Friendly Reminder: To help our team resolve your issue faster, please include complete details (e.g. UID, screenshots, date/time, and device type).

Option 3: Contact via Email

If you are unable to reach the online support at the moment, you can also contact us via email:
📩 support@coinup.io

Please include the following information in your email so we can process your request promptly:

• Your registered email address or UID

• A detailed description of your issue

• Any relevant screenshots or supporting materials (if applicable)

Option 4: Submit an Inquiry Form

1️⃣ Go to the feedback submission page:
🔗 https://www.marketketweb.com/en_US/questions/init

2️⃣ Fill in the required details:
👉 Select the issue category — Choose the most relevant category such as Account Issues, Deposit/Withdrawal, Security Verification, or Trading Related to help us direct your inquiry to the right support team.
👉 Describe your issue — Provide as much detail as possible (e.g. time of occurrence, error messages, order ID, etc.).
👉 Upload attachments (if any) — Include any screenshots, transaction records, or error pages to help our team investigate your issue efficiently.

🔒 Important Notice

• Please only contact customer support via official CoinUp.io channels to avoid scams.

• Official support staff will never ask for your password or verification codes under any circumstances.

• If you suspect that you have encountered a fake customer service representative, please report and verify it immediately through the official online support channel.

   

🔗 Official Links

📱 Download App: https://download.coinup.tw/en_US/h5-downloads
🌐 Website: https://www.coinup.io/en_US/
🐦 Twitter (EN): https://twitter.com/CoinUpOfficials
🐦 Twitter (CN): https://twitter.com/COINUPZH
💬 Telegram (EN): https://t.me/coinupglobal
💬 Telegram (CN): https://t.me/coinup_zh
📩 Support Email: support@coinup.io

CoinUp.io - Global Leading One-Stop Crypto Derivatives Trading Platform
Trade Safer · Faster · More Stable

To help you easily experience the latest version of the CoinUp.io App,
this article provides a detailed step-by-step download guide. 

Please follow the instructions below according to your device type if you unable to search our application in App Store or Google Play store:

🍎 iOS New Users Download Guide

As the App Store version is currently under maintenance,
please install the CoinUp.io App via TestFlight instead.

Steps:
1️⃣ Open the App Store and search for TestFlight, then download and install it.

2️⃣ Once installed, open the link below to access the CoinUp.io official download page:
👉 After installing TestFlight, click to enter the official download page.

3️⃣ On the page, tap [TestFlight].

4️⃣ Then click “View in TestFlight” under Step 2 and install the CoinUp.io App.

🤖 Android Users Download Guide

1️⃣ Visit the CoinUp.io official download website:
👉 https://download.coinup.tw/en_US/h5-downloads

2️⃣ Select the Android version of the installation package to download.

3️⃣ Follow the installation prompts, then log in to your account to start using the app.

💡 Notes:

• Please make sure to download the app only through official CoinUp.io channels to avoid security risks.

• If you encounter any issues during installation or login, please contact CoinUp.io Customer Support for assistance.

🔗 Official Links

📱 Download App: https://download.coinup.tw/en_US/h5-downloads
🌐 Website: https://www.coinup.io/en_US/
🐦 Twitter (EN): https://twitter.com/CoinUpOfficials
🐦 Twitter (CN): https://twitter.com/COINUPZH
💬 Telegram (EN): https://t.me/coinupglobal
💬 Telegram (CN): https://t.me/coinup_zh
📩 Support Email: support@coinup.io

CoinUp.io - Global Leading One-Stop Crypto Derivatives Trading Platform
Trade Safer · Faster · More Stable

What is a VIP User?

A VIP User is an exclusive status offered by CoinUp.io to high-value clients. VIP Users enjoy lower trading fees, higher withdrawal limits, dedicated customer support, and priority access to special events.

How to Become a VIP User?

You can qualify as a VIP User in the following ways:

• Trading Volume: Reach the required trading volume or transaction amount within a set period (e.g., 30 days).

• Asset Holdings: Maintain a certain amount of USDT or designated tokens in your account.

Your VIP level on CoinUp.io will be dynamically adjusted based on your trading volume or asset holdings. The higher your level, the more benefits you can enjoy.

Benefits by VIP level include:

• Discounted trading fees

• Increased withdrawal limits

How Long is VIP Status Valid?

VIP status is usually assessed on a 30-day cycle.

• If you meet or maintain the requirements within the cycle, your VIP status will automatically be extended.

• If you fail to meet the requirements, your VIP level may be downgraded.

How to Check if You Are a VIP User?

1. Logging in to your CoinUp.io account

2. Navigate to User Center

3.  Clicking on VIP Level to view your current level and benefits

1. Logging in to your CoinUp.io account

2. Navigating to Personal Center

3. Clicking on VIP Level to view your current level and benefits