Important Announcement

  • Announcement on Supporting the TON Brand Change to GRAM

    Dear Users,

    To support the planned rebranding of TON to GRAM, the platform will make corresponding adjustments to TON-related services. The detailed arrangements are as follows:

    1. Suspension of Deposit and Withdrawal Services
    CoinUp is scheduled to suspend deposit and withdrawal services for the TON network at 11:30:00 on June 30, 2026 (UTC+8) in support of this brand change. Please note that any TON tokens deposited after this time will not be credited to your account. Kindly make your deposit arrangements in advance.
    1. Termination of TON Deposit and Withdrawal Support

    Upon completion of the token swap and brand change, CoinUp will no longer support deposit and withdrawal services for TON tokens.

    1. Token Swap and Renaming Details

    After the brand change is completed, CoinUp will adopt GRAM as the new token ticker for TON. All TON tokens will be swapped to GRAM at a ratio of 1 TON = 1 GRAM.

    1. Service Resumption Arrangements

    The resumption time for TON/GRAM network-related services will be announced separately. Please stay tuned to the platform’s subsequent announcements.

     

    We apologize for any inconvenience this may cause and appreciate your understanding and continued support.

    If you have any questions, please feel free to contact our online customer support team. We are committed to serving you at all times.

     

    Customer Service Team
    June 24, 2026

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  • Official Statement from CoinUp Regarding Recent Online Rumors

    Recently, Ms. Yi He, Co-Founder of Binance, published a post on social media platform X mentioning allegations involving Mr. Zhu Pan, including suspected impersonation and fraud-related matters. This post has drawn market and user attention to CoinUp and has led to concerns and questions regarding the platform. In response, CoinUp attaches great importance to the matter and hereby issues the following official statement:

     

    I. Regarding the Relationship Between Zhu Pan and CoinUp

    Mr. Zhu Pan is not a member of the CoinUp platform and does not participate in the platform’s core management or operational decision-making. His role is limited to that of a project party associated with a project listed on the CoinUp exchange. CoinUp’s core business, risk control framework, product services, and day-to-day operations are independently managed in full by the CoinUp team. Any attempt to directly associate Mr. Zhu Pan’s personal conduct with CoinUp as a platform entity constitutes an inaccurate interpretation of the facts.

     

    II. Regarding the Volatility of the CPX/USDT Trading Pair

    The recent sharp short-term fluctuations in the CPX/USDT trading pair were primarily caused by concentrated selling pressure in the market. The platform has initiated a comprehensive review process and will continue to keep users informed of relevant developments in a timely manner as the investigation progresses.

     

    III. Regarding Platform Security and User Assets

    Following a comprehensive security review, CoinUp confirms that the platform has not been subject to any hacking incident, data breach, or exploitation of system vulnerabilities. The platform’s wallet system, account infrastructure, and asset custody mechanisms remain secure and stable. Deposit, withdrawal, and trading functions are operating normally, and user assets and data remain intact and unaffected.

     

    IV. Legal Response to False Information

    CoinUp firmly opposes the malicious spread of rumors and the use of unfounded and misleading labels such as “exit scam” or “fraud” in connection with the platform. CoinUp reserves the right to pursue legal action against any relevant parties in accordance with applicable laws and regulations. We call on users and industry participants alike to rely on facts, refrain from spreading rumors, and avoid being misled by unverified information.

     

    Since its establishment, CoinUp has always regarded the security of user assets and compliant platform operations as its highest priorities. We will continue to face the market and our users with transparency and responsibility. The personal conduct of any individual should not be improperly attributed to the platform itself. We sincerely thank all users for their continued trust and support.

     

    CoinUp Team

    June 24, 2026

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  • Statement on Recent False Rumors and CPX Price Volatility

    Dear CoinUp Users and Community Partners,

    Recently, CoinUp has become aware of certain inaccurate, one-sided, or misleading information circulating in some media outlets and online communities regarding CoinUp, the recent price volatility of CPX, and the identity of certain individuals. In order to prevent misinformation, protect users’ right to accurate information, and maintain market order and platform reputation, CoinUp hereby issues the following statement:

     

    I. Clarification Regarding Relevant Individual(s)

    Upon verification, Zhu Pan is not a member of the CoinUp platform and is not involved in CoinUp’s core management, asset management, risk control decision-making, or day-to-day operations.

    The individual in question is associated with a project party of a project that has been listed on the CoinUp platform. Any attempt by external parties to directly associate that individual’s personal conduct, past project history, or market rumors with CoinUp as a platform entity constitutes an inaccurate interpretation and does not reflect the facts.

    CoinUp has always adhered to platform-based, team-based, and standardized operations. The platform’s core business, user asset management, risk control systems, and product services are independently managed and operated by the CoinUp team.

     

    II. Statement Regarding CPX Price Volatility

    In response to the recent sharp short-term price fluctuations in the CPX/USDT trading pair, the platform initiated an internal review immediately upon detection.

    Based on the preliminary findings currently available, the volatility appears to have been primarily caused by concentrated selling pressure in the market over a short period of time. The platform is continuing to investigate the specific causes, related account trading activity, and relevant market data. Should there be any confirmed findings or material updates, CoinUp will disclose them to users through official channels in a timely manner.

    At the same time, following a comprehensive review by the platform’s technical, security, and risk control teams, CoinUp confirms that the platform has not experienced any hacking incident, data breach, exploitation of system vulnerabilities, or asset custody abnormality. The wallet system, account infrastructure, and related custody services remain secure, stable, and fully under control. Deposit, withdrawal, and trading functions are operating normally, and user assets have not been affected.

     

    III. Regarding False Information and Malicious Association

    CoinUp firmly opposes any attempt to forcibly associate the platform with unverified personal rumors or historical disputes, particularly where such content uses highly misleading and unfounded labels such as “exit scam” or “fraud” without factual basis.

    CoinUp respects media oversight and welcomes constructive feedback, suggestions, and reasonable questions from the community. However, all public communication should be based on verified facts. CoinUp reserves the right to pursue legal action against any individual or entity that maliciously fabricates or disseminates false information, deliberately misleads the market, or damages the platform’s reputation and user confidence.

     

    IV. Follow-up Actions by the Platform

    To further protect user interests and maintain market order, CoinUp will continue to take the following actions:

    1. Continue investigating and verifying the cause of the abnormal CPX price movement, and provide timely updates to the community as the review progresses;
    2. Further improve information management and risk review mechanisms for ecosystem projects, partners, and relevant responsible parties;
    3. Strengthen trading risk monitoring and abnormal activity detection to safeguard market order;
    4. Continue ensuring the security of deposits, withdrawals, trading activities, and user account assets, while maintaining stable platform operations.

     

    CoinUp always places user asset security, trading safety, and the platform’s long-term sustainable development as top priorities. We understand users’ concerns during periods of market volatility, and we appreciate the continued attention and oversight from our users, community partners, and media.

     

    Please refer only to information released through CoinUp’s official announcements and official communication channels. We urge all users to assess market volatility rationally, manage trading risks prudently, and remain vigilant against false rumors.

     

    CoinUp Team
    June 23, 2026

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  • Announcement on the Abnormal Price Fluctuation of CPX

    Dear CoinUp Users,

    We have noticed that the CPX/USDT trading pair recently experienced significant short-term price fluctuations. During certain periods, concentrated selling activity led to a sharp decline in price.

     

    After investigation, the platform would like to solemnly clarify the following:


    I. The platform’s system remains secure and has not been subject to any form of attack.

    Following a comprehensive security review, CoinUp has confirmed that the platform has not suffered any hacker attack, data breach, or exploitation of system vulnerabilities. Our wallet system, account infrastructure, and asset custody services remain secure and fully under control. This price fluctuation was caused by market trading activity and is unrelated to platform security. Users may rest assured.
     

    II. This fluctuation was primarily driven by concentrated selling pressure on the market side. The specific cause is still under further investigation and verification by the platform, and we will keep users updated in a timely manner as the review progresses.


    III. All platform functions are operating normally. Deposits, withdrawals, trading, and all other services remain unaffected. User assets are secure, account data is intact, and no user asset losses have occurred as a result of this incident.


    IV. CoinUp always places the security of user assets as its top priority. The platform’s risk control system has been operating normally throughout, and all relevant trading data is open and traceable.


    We advise users to remain rational in the face of market volatility, exercise proper risk control, and refer only to information released through CoinUp’s official channels. Please stay alert to false or misleading rumors.


    Once the investigation is concluded, we will disclose the results at the earliest opportunity. Thank you for your understanding and support.

     

    ⚠️ Risk Reminder

    Digital assets are innovative investment products with high price volatility. Please participate prudently based on your own risk tolerance.

    CoinUp reserves the final right of interpretation for this event.


    Thank you for your continued support and trust in CoinUp!

    CoinUp Team
    2026.6.23

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