This guide provides a step-by-step walkthrough to complete the individual verification for your CoinUp.io account via the mobile app/website. Completing the verification enhances your account security and grants access to all CoinUp.io  services.
 

App Version

Website Version

Why Complete Individual Verification?

• Enhanced Security: Protects your account from unauthorized access.
• Access to Full Services: Enables deposits, withdrawals, and trading activities.
• Compliance: Ensures adherence to global financial regulations.

App Version

How to Complete KYC for My CoinUp.io  Account?

Step 1: Access User Center

1. Tap on the [User Center] Icon.

2. Go to Profile settings and tap [Identity Verification].

 

Step 2: Upload Documents

1. Click Start Verification.
2. Select your Country/Region of Residence from the dropdown menu, then click Next.
3. Fill in your personal information and click Next.
4. Upload the front and back of your ID card, as well as a photo of yourself holding the ID card, then click Next.

Step 3: Submit for Review

1. After completing all steps, your application status will change to Under Review.

2. You will receive an email notification once your individual verification is approved or if additional information is required, with processing typically taking 1 business day.

Web Version

How to Complete KYC for My CoinUp.io  Account?

Step 1: Access User Center

1. Tap on the [User Center] Icon and tap on your [Account].

2. Go to Security settings and tap [Identity Verification].

Step 2 : Upload your ID card photo and click [Next step].

1. Choose your Country/Region of Residence and Issuing Country/Region from the dropdown menu.

2. Select the ID Type you wish to use for verification and click [Next Step].

Note: Accepted ID types may vary based on your country.

Step 3: Submit for Review

1. After completing all steps, your application status will change to Under Review.

2. You will receive an email notification once your individual verification is approved or if additional information is required, with processing typically taking 1 business day.

FAQs

1. How do I check the status of my individual verification application?

Log in to your CoinUp.io  account, navigate to the Identity Verification page, and check the current status.

2. What should I do if my individual verification application takes longer than expected?

If your individual verification takes longer than 1 business day, contact our Live Chat Support and provide your User ID (UID). Inform the support team about the delay, and they will assist you in resolving the issue promptly.

3. What if my individual verification application is rejected?

If your application is rejected, you will receive an email with the reason. Correct the issues and reapply following the instructions.